FAQs

📥 1. How do I receive my digital product?

After completing your purchase, you’ll receive an email with a download link. You can also access your files directly from the order confirmation page.

⏱️ 2. When will I get access to my download?

Digital products are delivered instantly after payment is confirmed, so you can download them right away.

📧 3. I didn’t receive my download email. What should I do?

Please check your spam or junk folder first. If you still can’t find it, contact us at contact@knotzee.com, and we’ll resend your download link.

🔗 4. Can I download my file more than once?

Yes, you can usually download your file multiple times. However, we recommend saving it to your device for easy future access.

💻 5. What file formats will I receive?

Our digital products are typically provided in common formats such as PDF, PNG, or ZIP files, depending on the product.

⚠️ 6. What if my file won’t open or is corrupted?

If you experience any issues with your file, contact us right away. We’ll provide a replacement file or assist you in resolving the issue.

🔄 7. Can I get a refund on a digital product?

Due to the nature of digital downloads, all sales are final. However, we will assist or refund you if the file is defective or not as described.

🧶 8. Can I use the digital products for commercial purposes?

Unless stated otherwise, our digital products are for personal use only. Redistribution, resale, or commercial use is not permitted.

🛠️ 9. Do I need special software to use the files?

Most files can be opened with standard programs (like a PDF reader). Any specific requirements will be mentioned in the product description.

📞 10. Who do I contact if I need help?

You can always reach out to us at contact@knotzee.com or call (707) 954-2465. We’re happy to help!