Privacy policy

Last Updated: 04/2026

At Knotzee (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from knotzee.com.

📋 Information We Collect

When you visit our website or place an order, we may collect the following information:

  • 🧾 Personal Information: Name, billing/shipping address, email address, and phone number
  • 💳 Payment Information: Payment details processed securely via Shopify and payment providers (we do not store full card numbers)
  • 🌐 Device Information: IP address, browser type, time zone, and cookies
  • 📦 Order Information: Products purchased, order history, and preferences

🎯 How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (order updates, support, inquiries)
  • Screen orders for fraud or risk
  • Improve our website, services, and customer experience
  • Send marketing emails (only if you opt in)

🔒 Sharing Your Information

We only share your data with trusted third parties when necessary, including:

  • Shopify (our eCommerce platform)
  • Payment processors (e.g., Stripe, PayPal)
  • Shipping carriers
  • Analytics tools (e.g., Google Analytics)

We do not sell your personal information.

🍪 Cookies

We use cookies to enhance your browsing experience, remember preferences, and analyze website traffic. You can disable cookies in your browser settings, but some features may not function properly.

🧑⚖️ Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or deletion
  • Opt out of marketing communications

To exercise these rights, contact us at contact@knotzee.com.

🛡️ Data Security

We take reasonable precautions to protect your data. However, no method of transmission over the Internet is 100% secure.

📅 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.

📞 Contact Us

Email: contact@knotzee.com
Phone: (707) 954-2465
Address: 6640 Lake Earl Drive, Crescent City, CA 95531, USA

🔄 Refund / Return Policy

Last Updated: [Insert Date]

At Knotzee, we want you to love your purchase. If you’re not satisfied, we’re here to help.

📦 Returns

We accept returns within 14 days of delivery.

To be eligible:

  • Items must be unused and in original condition
  • Must be returned in original packaging
  • Proof of purchase is required

🚫 Non-Returnable Items

  • Custom or personalized items
  • Sale or clearance items
  • Used or damaged items not caused by us

💸 Refunds

Once your return is received and inspected:

  • You’ll be notified of approval or rejection
  • Approved refunds will be issued to your original payment method within 5–10 business days

Shipping costs are non-refundable.

🔁 Exchanges

We only replace items if they are defective or damaged. Contact us within 48 hours of delivery with photos if applicable.

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective
  • We recommend using a trackable shipping service

❗ Order Cancellations

Orders can be canceled within 12 hours of placement. After that, processing may have already begun.

📞 Contact Us

For returns or issues:
Email: contact@knotzee.com
Phone: (707) 954-2465