Refund policy
Last Updated: 04/2026
At Knotzee, we want you to be satisfied with your purchase. This policy outlines how refunds, returns, and exchanges work for both physical and digital products.
๐ฆ Physical Product Returns
We accept returns within 14 days of delivery.
To be eligible:
- Items must be unused and in original condition
- Must be returned in original packaging
- Proof of purchase is required
๐ซ Non-Returnable Physical Items
- Custom or personalized items
- Sale or clearance items
- Used or damaged items not caused by us
๐ป Digital Products (Important)
Due to the nature of digital content, all digital downloads are non-refundable and non-returnable once the file has been accessed or downloaded.
However, we will gladly assist you if:
- The file is corrupted or not working
- You did not receive your download
- There is an error in the product description
In such cases, please contact us and we will:
- Provide a replacement file, or
- Offer a refund if the issue cannot be resolved
๐ธ Refunds (If Applicable)
Once your return is received and inspected (for physical items):
- Youโll be notified of approval or rejection
- Approved refunds will be issued to your original payment method within 5โ10 business days
Shipping costs are non-refundable unless the item is defective.
๐ Exchanges
We replace items only if they are defective or damaged. Please contact us within 48 hours of delivery with photos (for physical items).
๐ Return Shipping
- Customers are responsible for return shipping costs unless the item is defective
- We recommend using a trackable shipping service
โ Order Cancellations
- Physical orders can be canceled within 12 hours of placement
- Digital orders cannot be canceled once the download has been delivered
๐ Contact Us
For any issues or questions:
๐ง Email: contact@knotzee.com
๐ฑ Phone: (707) 954-2465